Return and Refund Policy

At Finesse Materials, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure a smooth and pleasant shopping experience.

1. Terms of Return

You have 30 days from the date of delivery to request a return for your purchased items.

2. State of Return

To be eligible for a return, items must be:

• ​​Unworn
  
• ​​Unwashed
  
• ​​In their original condition with all tags attached
  
• ​​Free from any stains, odors, or damage
  

We reserve the right to refuse returns that do not meet these conditions.

3. Reason for Return

We accept returns for the following reasons:

• ​​Damaged Product: If you receive a damaged item.
  
• ​​Wrong Product: If you receive an item different from what you ordered.
  
• ​​Sizing Issues: If the item doesn't fit properly.
  
• ​​Change of Mind: If you are simply not satisfied with your purchase.
  

4. Process for Return

To initiate a return, please follow these steps:

• ​​Contact Customer Service: Email us at finessematerials@gmail.com to inform us of your return.
  
• ​​Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  
• ​​Return Authorization: Our customer service team will provide you with a return authorization and instructions on where to send the item(s).
  
• ​​Packaging: Securely package the item(s) in the original packaging, if possible.
  
• ​​Shipping: Ship the item(s) to the address provided in the return authorization. You are responsible for return shipping costs, except in cases where you received a damaged or wrong product.
  

Please note that we recommend using a trackable shipping service to ensure your return arrives safely.

5. Process of Refund

Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund.

• ​​Refund Timeline: Refunds will be processed within 7-10 business days of receiving the returned item(s).
  
• ​​Refund Method: Refunds will be issued to the original payment method used for the purchase.
  
• ​​Shipping Costs: Original shipping costs are non-refundable, except in cases where you received a damaged or wrong product.
  

You will receive an email notification once your refund has been processed.

6. Contact Details

For any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team:

• ​​Email: Finessematerials@gmail.com
  

We are here to assist you and ensure your satisfaction.

In summary, this policy ensures a smooth return process. Items must be returned within 30 days in their original condition, and refunds are processed within 7-10 business days upon receiving the returned item.